We hope this e-mail finds you and your dear ones well!
In response to the exceptional situation that we are experiencing these days, we are working together with our partners to continue our service with the maximum possible security and normality. We have taken the following measures:
– Preserve the health of our team and their families through telework. We are an online company, so adapting our processes to teleworking has been fast and easy, allowing us to continue offering our service under the current measures.
– Increase communication with our partners. In cooperation with our partner stores, we are working to have maximum product stock and maintain delivery service. We have established additional communication mechanisms to detect and quickly resolve any possible incidents.
We would also like to inform you that during this period delivery times may be longer than usual, so we appreciate very much your patience and understanding. In any case, on the website, we will provide you with updated information on the estimated delivery time, and our customer service team will be happy to answer any questions you may have.
During these days we will continue to inform you of any changes that may affect our service, as well as informing you about offers and accessible products that may be of interest to you.
Sharing a drink at home is one of the little things that can make this moment more bearable while waiting for better times to come.
A warm greeting from the entire Drinks&Co team and remember that, for any additional questions, we are at your disposal through our customer service at firstname.lastname@example.org or by calling 02 035140552 during normal opening hours.
P.S. We would like to use this opportunity to thank all the health staff, institutions, services, shops and, in general, all those people whose enormous efforts are helping to reduce the effects of this situation. Thank you all for your courage.